Overview
We are committed to providing high-quality educational products and digital services. If you are not fully satisfied with your purchase, we offer a structured refund process based on the terms outlined below. Our goal is to ensure fairness and transparency for all customers.
Eligibility for Refunds
You may request a refund under the following conditions:
- Digital Courses & Online Training Programs
- Refunds are available within 14 days of purchase if you have not accessed more than 20% of the course content.
- If more than 20% of the course has been viewed or downloaded, the product is considered consumed and non-refundable.
- Subscription-Based Services
- You may cancel your subscription at any time.
- Refunds are not provided for the current billing cycle, but the subscription will remain active until its expiration date.
- Technical Access Issues
- If you experience technical problems that prevent access and our support team cannot resolve them within 5 business days, you may be eligible for a full refund.
Non-Refundable Items
Refunds will not be issued for:
- Completed courses or certificates already granted
- Promotional or discounted purchases
- Services delivered through personalized consulting
- Group or corporate licensing plans once activated
How to Request a Refund
To request a refund, please contact our support team with your order details (full name, purchase email, order ID, and reason for request). Each case is individually reviewed to ensure fair resolution.
Contact Information:
Address: C. Cerro de la Cruz, 11, 14812 Almedinilla, Córdoba, España
Phone: +34 614 738 450
Email: [email protected]
Refund Processing
Once your request is approved, refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and take effect immediately upon publication.
